Frequently asked questions
Questions about lost and found items in Azerbaijan: phones, documents, metro, buses, the airport, posting and deleting listings.
What is Tapdıq.Az?
Tapdıq.Az is a free lost and found listings platform for Azerbaijan. You can post a listing for something you lost, share something you found and contact the other person directly.
About usIs posting a listing free?
Yes, posting and browsing listings is completely free. No account is needed — your phone number is confirmed with a 4-digit SMS code.
Post a listingHow do I find a phone I lost in Baku?
First call your phone from another number and check its location with "Find My Device" (Android) or "Find My" (iPhone). Then ask your mobile operator to block the SIM card, post an "I lost" listing on Tapdıq.Az and check the found phones section. If the phone was stolen, contact the police (102).
What to do when you lose your phoneWhere do items lost on the Baku metro go?
If you lost something on the Baku metro, first speak to the duty officer at the station where you got off or lost it: describe the item, the approximate time and the direction of the train. At the same time, post a listing on Tapdıq.Az — if a passenger found it, they can share it here.
How do I find something I left on a bus?
Note the route number, direction and approximate time and contact the company that operates the route. Post a listing on Tapdıq.Az in parallel.
What should I do if my luggage is lost at the airport?
If your bag did not arrive, before leaving the airport file a Property Irregularity Report (PIR) with the airline at the baggage Lost & Found desk and keep the reference number. If you left something in the terminal or on the plane, contact the airline and the airport information service.
I lost my ID card or a document — what should I do?
First check the found documents section on Tapdıq.Az — found documents are often posted with the owner's name. If the document was stolen, contact the police (102). To replace an Azerbaijani ID card you can apply at an ASAN xidmət centre. If you are a foreign visitor and lost your passport, contact your embassy.
What to do when you lose documentsHow do I return something I found to its owner?
Post an "I found" listing on Tapdıq.Az, but leave out one distinguishing detail so you can check the real owner. Meet in a public place. Found documents or bank cards can also be handed in to the police or to the bank that issued the card.
What to do when you find somethingWhen does a listing appear and how long does it stay?
After you confirm your number, the listing is reviewed by a moderator and then appears on the site. A listing stays active for 365 days. If you added an email, you get a reminder a few days before it expires.
How do I delete my listing?
Press "Delete listing" on the listing page and enter the 4-digit code sent to the number in the listing. If the item has been found, deleting the listing saves other people time.
How does the reward work?
Someone posting a lost item can offer a reward to the finder, and the amount is shown on the listing. The reward is an agreement between the two people — Tapdıq.Az does not handle payments.
Will my phone number be visible?
Yes. Your number is shown on the listing so the finder or the owner can contact you directly. If you added an email, it is shown too.
Which cities are covered?
All of Azerbaijan: Baku, Sumgait, Ganja, Mingachevir, Lankaran, Shaki and every other city and district. Listings can be filtered by city and category.
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