Lost your phone? What to do, step by step
When you lose a phone, the first few hours matter most. Follow these steps in order — they improve your chances of getting it back and keep your data safe.
1. Call it and check its location
- Call your phone from another number — it may be nearby, or someone may have found it.
- Android: sign in at google.com/android/find with your Google account to see its location, make it ring or show a contact number on the screen.
- iPhone: use icloud.com/find or the Find My app to put the phone in Lost Mode.
2. Contact the places you visited
If you took a taxi, contact the driver through your trip history in the app. If you were in a café, shop or office, call them. If you lost it on the metro, speak to the station duty officer.
3. Protect your SIM card and accounts
- Contact your mobile operator (Azercell, Bakcell, Nar) to block the SIM card. You can get a new SIM with the same number.
- Change the passwords for email, social media and banking apps from another device.
- If bank cards are linked to the phone, contact your bank.
4. Post a listing on Tapdıq.Az
Post an "I lost" listing with the brand, model, colour, case and where you lost it. Keep one detail (such as the lock screen wallpaper) to yourself so you can check that the finder really has your phone. Also check the found phones section.
5. If you suspect theft, contact the police
If you think the phone was stolen, contact the police (102). You will need the phone's IMEI number: it is printed on the box and listed in the devices section of your Google or Apple account.